The 2023 #CantorFitzgerald Technology Conference kicked off with an engaging panel discussion featuring Nitesh Sharan, CFA, CFO of SoundHound AI, and Rob LoCascio, CFO of LivePerson. The panel was moderated by #Cantor’s Brett Knoblauch, CFA.
• Nitesh and Robert dove into the history of AI, voice assistants, and the power of generative AI
• Robert talked about how LivePerson’s AI capabilities are disrupting the customer service agent space, as they have implemented call summarization and agent assist, with further plans to implement voice AI to automate the voice track
• Nitesh gave light to the capabilities of the SoundHound AI-powered voice assistant, such as smart ordering and smart TV capabilities. He sees a future where you will be able to order a coffee on your way to work just by speaking to your car
• Both panelists delved into an insightful discussion about their pricing strategies, highlighting the complexities that arise when collaborating with diverse brands and incorporating third-party AI models
• The panelists emphasized the importance of the “yin and yang” viewpoint of generative AI, the model, and the data set work hand in hand. They agreed that down the line, data sets will be the main asset of generative AI, and we might even see data roll-ups between companies utilizing AI models

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